FAQs - How Can We Help You?


Frequently Asked Questions

If you are a Senior (65 years and older) or a child (18 and younger) you will pay $0 for your annual exam* That means that  NEVER pay anything out of pocket for the all-important ANNUAL eye exam. This eye exam is what we call a “No Extra Fee” eye exam for seniors and children if there is a B.C. Care Card for that patient.* Students also pay a reduced eye exam fee of $85. All Children and Students can get free, basic single vision lenses with the purchase of any eyeglass frame in the store.

Adult eye exams are $130. Any visits with our Ophthalmologist (eye specialist) is also covered under your B.C. Care Card regardless of age.

* The B.C. Medical Service Plan (See your B.C. Care Card) provides optometrists with a small payment for each senior and child eye exam in order to help provide all seniors and children with annual eye exams, as well as payments to cover the cost of all specialist appointments. Lifetime Eyecare has a longstanding policy of never charging these patients any additional fees for these eye exams and consultations unless the patient is either without a B.C. Care Card or requests additional services and/or consultations that are not covered by the B.C. Medical Services Plan. On occasion the Ophthalmologist may require an out-of-pocket payment if certain services are not covered by the B.C. Medical Services Plan.

We are open Monday through Saturday and have a full optometry and optical staff on-site available to serve you.

If you need to see an Eye Specialist, you don’t need to wait 6 months to a year, for you can see Dr. Diep, our Retinal Specialist within days or weeks.


Monday – Friday:
9:00 am – 5:30 pm
9:00 am – 4:00 pm
Sunday: Closed

To request an appointment with an Optometrist (Eye Doctor): (3 options)

(1) Call us at 604.522.1120

(2) Click on “Request an appointment” 

(3) Request an appointment via email — write to [email protected] directly and you will receive a response within 1 business day.

* Please note that a referral is required to see an Eye Specialist. Just make an appointment to see our Eye Doctor and we will gladly set up an appointment with our Specialist if so required. If for a particular reason you may need to see a different specialist other than Dr. Diep, we will happily arrange a referral to a different specialist located in the area that is easiest for you.

To learn more about our wonderful Eye Doctors and Eye Specialist, please click here.

You should get an eye exam every 1-2 years depending on your age. If you have a history of vision conditions, you should get an eye exam every single year, regardless of age. In some cases, with those who have diabetes for example, we recommend an eye exam every six months. For more information on Eye Exams, please click here.

Generally a full exam has two parts to it, the “pre-exam testing” that we do with only takes a few minutes. It is during this time that we also update your family history in our files. The second and main part is the exam by the Optometrist. The time required can vary from 5-15 minutes total. If you are referred to see our Eye Specialist (Ophthalmologist), your appointments can vary and may include some HD photography of the retina, which can add a few minutes to the time of your appointment.

Yes. In fact right next to our building at 625 5th Avenue, New Westminster, we have a small parking lot. There is also ample neighborhood and street parking that is free for two hours within 2-4 blocks if you don’t mind walking for a minute or two. 

Yes, in fact we are one of the only eyecare or eyeglass centres in the entire area with an A+ rating from the esteemed Better Business Bureau (BBB). If you wish to read more about our rating with the BBB, please click here.

But just as impressive as our A+ rating is, we have also been rated #1 best eyewear and #1 best optometrists in the city of New Westminster almost every year since 2008.

Stay Connected To Lifetime Eyecare

BBB Logo A Plus Rating
Best Optometrist and Optical in New Westminster

Plus Voted #1 Best Eyeglass Centre in New West Every Year Since 2008

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Special Offers

Inquire with our staff or contact us for special offer details:

Free Eye Exams for Kids and Seniors

Free Eyeglasses Lenses for Kids & Students

30% Off All Eyeglass Lenses (including Nikon, Zeiss and Essilor Lenses)

Only $99 for a Full Pair o Basic Single Vision Eyeglasses

40% Off a 2nd Eyeglass Pair of Equal or Lesser Value

$30 Off a 2nd Sunglass Pair of Equal or Lesser Value

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Shop for eyeglasses and get your eye exam at Lifetime Eyecare today. Voted #1 year after year.

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Lifetime Eyecare serving eye care patients and eyeglass customers from New Westminster, Burnaby, Surrey, Richmond, Coquitlam, Delta and the entire Lower Mainland of BC.
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